This Mum et Moi ltd site is a UK based website and takes reasonable care to comply with requirements of the UK Data Protection Act 1998 with regard to the personal information you supply on this site. The Mum et Moi ltd site uses a security system that protects your information from unauthorised use.
However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
This site collects personal data from you via web forms, and also via email addresses we provide so that you contact us with enquiries and send us your details.
You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy.
If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.
Data Collection via Cookies
Mum et Mo ltd may also collect personally identifying information using cookies. Sometimes cookies are required as part of this site's operation. We will not collect personal data about you using cookies outside of this purpose.
Mum et Moi ltd will use the data you supply to answer an enquiry or to administer an on-going commercial relationship.
We will also use your data to tell you about changes to the site, new information, or products and services offered by Mum et Moi ltd that we think you will find valuable. You can choose not to receive this information by sending a blank email to Mum et Moi firstname.lastname@example.org with the subject 'No Mum et Moi ltd information'.
Mum et Moi ltd does not share, sell, trade or rent your personal data outside of the Mum et Moi ltd group. We may choose to do so in future with selected third parties whose products and services we think you will find interesting. You can choose not to receive this information by sending a blank email to Mum et Moi ltd email@example.com with the subject 'No 3rd Party Information'.
Data Usage Links to External Websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, Mum et Moi ltd cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
All delivery timescales are subject to product and delivery slot availability.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
Mum et Moi ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Mum et Moi ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. There is no additional postage cost for personalised jewellery coming separately to the rest of the order from France.
Mum et Moi ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Returns and exchanges
At Mum et Moi ltd, we constantly strive to ensure that the products we bring to your door are of the highest quality.
However, if you do need to return or exchange an item, we will happily provide a replacement or a refund if goods are returned within 28 days in a re-saleable condition, with the original packaging and labelling intact and any goods or accessories that accompany the returned product must also come back to us.
We won’t accept any returns or exchanges on personalised jewellery because of the personalised aspect of the product.
Although we are not able to refund postage charges or returns postage, we will never charge to send an exchange item to you.
We recommend you to obtain a proof of posting (free from your Post Office) as unfortunately we cannot be responsible for packages which we do not ship ourselves.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
How to proceed with your return or exchange ?
Please e mail us: firstname.lastname@example.org or call us:+44 75 40 25 02 86 to arrange for return or exchange of goods.
Securely wrap and package the item(s) with a note detailing your request (exchange or refund) and send it to our head office:
Mum et Moi ltd , 59 Fabian Road SW6 7TY London-UK
Once again, we recommend you to obtain a proof of posting (free from your Post Office) as unfortunately we cannot be responsible for packages which we do not ship ourselves.
A refund and exchange will not be issued for items which fail to meet our standards set forth above.
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Mum et Moi ltd website, or by phoning us on + 44 75 40 25 02 86
We won’t accept any returns or exchanges on personalised jewellery if the engraving process has started because of the personalised aspect of the product.